souqmoon Instructions

What's Moon

Moon aims to change the perception of exhibitors in e-commerce platforms by hiring ordinary people living in the region and giving them the opportunity to discover and exploit their talents. Join us, and become the new face of Moon in showcasing fashion, beauty products and more.

When and how should it be used?

Display the refurbished Moon product on our platform if its specifications match the product. Unless otherwise stated in the product details box, Noon Refurbished products are guaranteed by the product's agent or seller.

How can I subscribe?

How can I subscribe? Registration is easy and secure, and all the user has to do is go to the main page and then click on the “Register” button at the top of the page, which gives him the option to register by e-mail

How do we make decisions about publishing reviews on the platform?

ORIGINAL AND REAL CUSTOMER REVIEWS WILL BE PUBLISHED. Whether the reviews are positive or negative, if they are in line with Moon's policy.

I would like to be a seller on the site, how do I register?

Our family is growing up in Moon and we want you to be with us. Register on "Moon Sellers" Add your shop currency. Upload the required documents such as identity and trade license. Add payment method. Read and agree to our terms and conditions. We will check and approve the documents submitted by you within 48 hours.

What can I display in my cart?

Your shopping cart consists of the products that you have added by clicking "Add to cart" for a specific product. You have the option to view your shopping cart by clicking on the shopping cart icon in the upper right corner of the site.

How can I see product specifications?

Find the product you want and click on it to be displayed on the page. Scroll to the bottom of the page until you find the Specifications tab, or click the Specifications button to view all product specifications.

original products

At Mooon, we have a dedicated product safety team that is trained by world famous brands to spot the difference between genuine and fake products and to make sure we only sell genuine products. This team works across all categories to make sure that we present all our products from perfumes to technology equipment and more with confidence and security.

fast service

We offer same-day or next-day delivery, depending on your preference. We will always show you the best delivery options according to your choice of products and the delivery address.

Can I return any of the products or get a refund?

naturally! However, you will receive a partial refund, not a full refund, as discounts are non-refundable. All products that have been marked as "non-returnable" products will not be able to be returned or exchanged as well, and Moonoon reserves the right to cancel the order if necessary.